District Manager

Job Description

Reporting to: Vice President, Operations

Salary: $65,000 - $80,000 CAD annually

Vacation: 2 weeks

Benefits: Health benefits after 3 months of employment

Position Summary

The District Manager of Operations will oversee the overall performance and operations of multiple restaurant locations within a designated district. This role requires a strategic leader with strong business acumen, exceptional communication skills, and a passion for strong restaurant operations. The ideal candidate will be responsible for optimizing operations, enhancing profitability, and ensuring compliance with company standards.

Key Responsibilities

• Operational Leadership: Oversee operations of assigned restaurants, ensuring consistency in service, quality, and brand standards via store visits and conducting monthly audits.


• Team Development: Coach, and train franchisees, restaurant managers and staff to foster a culture of excellence and high-performance using Shelby’s tools and resources. Training may take place at the restaurant or off-site location as required by Shelby’s Support Center.


• Performance Management: Monitor key performance indicators (KPIs) and implement strategies with franchisees to improve sales, profitability, and guest satisfaction. (Google, Localyser, Revel etc)


• Financial Oversight: Assist franchisees to analyze financial reports, budgets, and forecasts to drive operational efficiencies and maximize profitability. Investigate and confirm accurate reporting of all information submitted to Shelby’s Support Center.


• Compliance and Safety: Ensure all locations comply with health, safety, and sanitation regulations, as well as company policies and procedures.


• Customer Experience: Lead initiatives to enhance the guest experience, gathering feedback and implementing improvements as needed


• Marketing Collaboration: Work with the marketing team and franchisee to promote brand initiatives and local marketing efforts to drive traffic and sales using a local store marketing plan.


• Reporting: Prepare and present regular reports on district performance, challenges, and opportunities to senior management.

Qualifications

• Bachelor’s degree in business management, Hospitality, or a related field preferred.


• 5+ years of experience in restaurant management, with at least 2 years in a multi-unit management role.


• Strong knowledge of restaurant operations, financial management, and industry trends.


• Proven ability to lead, motivate, and develop teams.


• Excellent communication and interpersonal skills.


• Strong analytical and problem-solving abilities.


• Ability to travel within the district as needed.

What We Offer

• Monthly car allowance

How to Apply

If you are a results-driven leader with a passion for the restaurant industry, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience to: hr@shelbys.ca