Logistics & Shipping Coordinator

Job Description

At nomz, we believe that operational excellence is just as important as product quality. From sourcing ingredients to delivering finished goods, we value thoughtful systems, clear communication, and doing things properly – not just quickly.

As we continue to grow, we're looking for a Logistics & Shipping Coordinator to take ownership of our outbound shipping operations across eCommerce and wholesale channels. This role is ideal for someone who enjoys bringing order to complexity, takes pride in accurate execution, and is comfortable making day-to-day decisions in a fast-paced environment.

Responsibilities:
Outbound Shipping & Order Fulfillment
Own daily outbound shipments for both local and international orders across eCommerce and wholesale platforms
Monitor and process orders across systems including Shopify, wholesale portals, and EDI platforms
Select appropriate carriers and service levels based on cost, transit time, and customer requirements
Ensure accurate box dimensions, weights, shipping labels, and documentation
Communicate clear packing and shipping instructions to warehouse and fulfillment teams
Review orders for special instructions, delivery requirements, or time-sensitive requests
Carrier & Cost Optimization
Compare carrier options and service levels to optimize shipping costs and delivery performance
Work with parcel and courier partners (UPS, FedEx, DHL, Canada Post, local couriers, etc.)
Monitor shipments and proactively resolve delays, errors, or delivery issues
File shipping claims and follow up as needed
International Shipping & Compliance
Prepare and verify customs documentation including commercial invoices and regulatory paperwork
Coordinate with customs brokers to ensure smooth cross-border clearance
Ensure all required account numbers, broker details, and compliance information are accurate
LTL & Freight Operations
Coordinate inbound and outbound LTL shipments, including booking pickups and preparing BOLs
Manage scheduled wholesale shipments through EDI / SPS Commerce portals
Ensure electronic invoicing and portal requirements are met
Operations & Reporting Support
Maintain accurate shipping and outbound records
Support inventory coordination and shipment trackingIdentify opportunities to improve shipping processes, reporting, or efficiency
Escalate operational issues proactively and collaborate with cross-functional teams to resolve them
You Are:
Highly organized and detail-oriented, with strong follow-through
Comfortable owning day-to-day logistics operations independently
Calm under pressure and able to prioritize effectively
A clear communicator who works well across teams
Proactive, solutions-oriented, and eager to improve systems
You Have:
1-2 years of experience in logistics, shipping, or supply chain operations
Previous experience working with CPG
Hands-on experience with parcel, LTL, and international shipping
Familiarity with shipping platforms and portals (e.g. ShipStation, ClickShip, SPS Commerce, carrier platforms)
A solid understanding of cross-border documentation and complianceStrong technical and organizational skills
Reliable means to commute to our facility in North York, ON