Life Insurance Operations Manager

Job Description

<p><b>Company Description</b></p><p><br></p><p><b>MillerNet HR & Business Solutions Inc.</b> is fractional HR expertise for leaders who want results-not HR headaches. We help businesses across North America hire smarter, lead better, and fix performance issues before they become expensive. </p><p><br></p><p>MillerNet HR & Business Solutions is proud to partner with <b>Cove Continuity Advisors Inc.</b>() to recruit an exceptional <b>Operations & Client Service Manager</b>. Cove is a boutique, purpose-driven life insurance advisory firm known for ownership-minded people, high standards, and a client experience that truly creates <b>Space to Breathe</b>.</p><p><br></p><p><b>Location preference:</b> We <b>strongly prefer</b> a candidate in the <b>Lower Mainland</b> to support occasional in-person functions. We will consider outstanding candidates <b>anywhere in Canada</b>, but those outside the Lower Mainland must bring <b>significant life insurance and underwriting experience</b> to overcome the remote nature of the role and demonstrate immediate impact.</p><p><br></p><p><b>The Role</b></p><p><br></p><p>You'll be the operational anchor of the business-supporting advisors, managing underwriting flow, and ensuring files move smoothly from application to policy issue. You'll bring leadership, order, calm, and momentum to a high-trust, high-accountability team.</p><p><br></p><p><b>Must-Haves</b></p><ul><li><b>Experience in the life insurance industry</b></li><li><b>Strong individual life underwriting experience</b></li><li><b>Life insurance licensed in British Columbia</b> (or immediately able to be)</li><li>Proven case management, documentation, and follow-through</li><li>Comfortable working <b>Pacific Time</b> core hours</li><li>A true ownership mindset and a client-first attitude</li></ul><p><br></p><p><b>What You'll Do</b></p><ul><li>Manage new life insurance business from application to policy issue</li><li>Complete and coordinate new life insurance applications. </li><li>Coordinate and communicate with underwriters, carriers, advisors, and clients</li><li>Track AIRs and outstanding requirements, following up proactively and consistently</li><li>Ensure applications, disclosures, and documentation are accurate, complete, and compliant</li><li>Maintain clean, organized digital files and update internal tracking systems</li><li>Support client communication that is clear, calm, and confidence-building</li><li>Help refine and improve workflows, checklists, and SOPs to keep the business scalable</li><li>Assist with light financial admin coordination (as required) and help keep operational reporting on track</li><li>Support licensing and compliance management for the team and carrier relationships</li><li>Coordinate with marketing partners to ensure timely execution of agreed initiatives</li><li>Contribute to team rhythm: meeting support, planning assistance, and occasional project ownership</li><li>Step into evolving responsibilities as the business grows-because in a nimble company, initiative matters</li></ul><p><br></p><p><b>Compensation</b></p><p><br></p><p><b>Competitive salary + profit sharing</b>, based on experience.</p><p><br></p><p><b>Why Cove</b></p><ul><li>Ownership culture</li><li>Values-led business (B Corp, 1% for the Planet)</li><li>Meaningful work that protects families and businesses</li><li>A nimble team where your impact is visible and valued</li></ul><p><br></p><p><b>How to Apply</b></p><p><br></p><p>Send your résumé to <b></b><b> </b>with:</p><ul><li>Your life insurance + underwriting experience</li><li>Confirmation of <b>BC licensing</b></li><li>Your location (Lower Mainland or elsewhere)</li></ul><p><br></p><p><b>MillerNet HR & Business Solutions and Cove Continuity Advisors are equal opportunity employers.</b></p><p><br></p><p><b>How to Apply</b></p><p><br></p><p>If you're excited by the idea of joining a small, high-integrity team where ownership, initiative, and kindness matter, we'd love to hear from you.</p><p><br></p><p>We appreciate the interest of all applicants; however, <b>only candidates selected for an interview will be contacted</b>. You must live in Canada and have the appropriate certifications (life insurance). </p><p><br></p><p>We look forward to meeting the next person who will help protect what matters most for clients-and help this business continue to grow with integrity, care, and joy.</p><p><br></p><p><br></p>