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Job Description
Job Description
Job Description
About the Role
We are looking for a confident and customer-focused Junior Call Centre Associate to support our marketing and customer engagement campaigns. This entry-level role is ideal for someone who enjoys speaking with people, building rapport, and gaining hands-on experience in a fast-paced, marketing-led call centre environment. You will play a key role in representing the brand, supporting customer enquiries, and contributing to lead generation and campaign success. Full training is provided.
Key Responsibilities
- Handle inbound and outbound calls in line with marketing campaigns
- Engage customers to promote products, services, and brand initiatives
- Support lead generation and appointment setting activities
- Respond to customer enquiries and provide accurate information
- Maintain detailed records of customer interactions and outcomes
- Support campaign tracking and performance reporting
- Work closely with marketing and sales teams to ensure consistent messaging
- Deliver a professional and positive brand experience on every call
Skills & Requirements
- Confident and professional telephone manner
- Strong communication and listening skills
- Customer-focused and results-driven attitude
- Ability to work in a fast-paced, target-driven environment
- Good organisational and time-management skills
- Basic computer and data entry skills
- Reliable, punctual, and eager to learn
- No previous call centre experience required, full training provided
What We Offer
- Comprehensive training and ongoing coaching
- Clear progression opportunities into sales, account management, or team leadership roles
- Supportive and collaborative team culture
- Hands-on experience working on live marketing campaigns
- A dynamic and energetic working environment
This role is ideal for individuals looking to build a career in customer engagement, sales, or marketing within a call centre setting.