Bilingual IT Help Desk Support

Job Description

<p><strong>Bilingual IT Help Desk Support</strong> </p><p><br></p><p> </p><p><strong>Location:</strong> Mont-Royal, <strong>Montreal </strong> </p><p><strong>Job Type:</strong> Full-Time, Permanent </p><p><strong>Work Arrangement:</strong> 100% Onsite (Corporate Office) </p><p><strong>Schedule:</strong> Monday to Friday, 8:00 AM - 5:00 PM (1-hour lunch) </p><p><strong>Salary:</strong> $50,000 - $55,000 per year </p><p> </p><p><br></p><p><br></p><p><strong>Company Overview</strong> </p><p>Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment. </p><p><br></p><p><br></p><p><strong>Perks & Benefits </strong></p><p><strong>• Company-paid health, dental, and vision benefits (after 6 months)</strong> </p><p><strong>• Employee discounts</strong> </p><p><strong>• Casual dress code</strong> </p><p><strong>• Comprehensive training and onboarding</strong> </p><p><strong>• Supportive, family-oriented work atmosphere</strong> </p><p><strong>• Tuition reimbursement opportunities</strong> </p><p><strong>• Tremendous career advancement potential</strong> </p><p><br></p><p><br></p><p><strong>Job Overview </strong></p><p>The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues. </p><p><br></p><p><br></p><p><strong>Duties and Responsibilities </strong></p><ul><li>Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures. </li><li>Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role. </li><li>Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets. </li><li>Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner. </li><li>Document and maintain solutions within the appropriate support systems for future reference. </li><li>Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made. </li><li>Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations. </li></ul><p><br></p><p><br></p><p><strong>Qualifications </strong></p><ul><li>Post-secondary education in a related field or an equivalent combination of education and experience </li><li>At least one year of experience in an information technology role, specifically in providing computer support. </li><li>Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications. </li><li>Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting. </li><li>Background in end-user support, including assisting and training users. </li><li>Technical writing skills. </li><li>Proficiency in Microsoft Office. </li></ul><p><br></p><p><br></p><p><strong>Related Work Skills </strong></p><ul><li>Ability to build effective relationships with users. </li><li>Strong verbal and written communication skills. </li><li>Team player who works well in collaborative environments. </li><li>Effective time management and multitasking abilities. </li><li>Excellent organizational skills and the ability to prioritize multiple tasks. </li><li>Proven ability to perform well under pressure and meet deadlines. </li><li>Strong analytical and problem-solving skills. </li><li>Solid technical understanding and the capacity to learn new programs quickly. </li><li>Self-motivated, energetic, and able to adapt quickly to changes. </li><li>Willingness to work a flexible schedule as needed.</li></ul>