Traffic Controller - Fanshawe College

Job Description

<h3>Job Description</h3><p>Job Description<p>Description<p>Responsible for providing friendly customer service and carefully directing traffic.<br /><strong><br /></strong>Hours can range between Monday - Friday 7:00am - 5:00pm (Approximately 4hours per shift).<br><br>**Changes to this schedule are subject to operational requirements.</p><p>NOTE: Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college. </p><p><strong><br /></strong><br /></p><br />Key Responsibilities<ul><li>Ensure positive experiences for all Impark partners and clients.</li><li>Ensure work area is maintained to Impark standard. </li><li>Will be cross trained on Valet, Attendant and CSR positions, to assist when required. </li><li>Assist customer inquiries. Drive customer success by answering questions, providing     directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. </li><li>Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.  </li><li>Traffic control: assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises. </li><li>Assist where required with the blocking/position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary. </li><li>Perform vehicle counts, when required, to ensure garage does not over fill available spaces.</li><li>Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle. </li><li>Immediately report any accidents, incidents, or safety concerns to the manager or shift lead. </li><li>Assist in the maintenance and repair of parking equipment, as directed by the operations manager. </li><li>Assist with jacking and moving vehicles when required. Immediately report any incidents or claims to Operations Manager or Shift Lead. </li><li>Parking stall count, ensuring parking vacancy available. </li><li>Work effectively as a team with your Manager and Co-Workers </li><li>Putting away signage from the street </li><li>These are guidelines and express the minimum expectations, other duties may be assigned.</li></ul><p><br /></p><br />Skills, Knowledge and Expertise<ul><li>Excellent communication and interpersonal skills </li><li>Excellent customer service skills </li><li>Excellent organizational skills </li><li>Basic math </li><li>Previous experience an asset but not required. </li><li>Computer skills are required. </li><li>At least 18 years of age </li></ul><p><br />Preferred Experience & Skills</p><ul><li>Prefer high school diploma or equivalent.</li><li>Comfortable with devices running both Android and Apple Operating Systems</li><li>Excellent verbal and written communication skills</li></ul><p><br /></p><p><br /></p><br />Benefits<ul><li>Canada: </li><li>(Full-Time Employee Only) </li><li>Medical/Vision </li><li>Dental </li><li>Life Insurance </li><li>AD&D </li><li>STD </li><li>LTD - offered based on employee group </li><li>RRSP - offered based on employee group </li><li>EAP - offered based on employee group </li><li>Vacation </li></ul><p><br /></p></p></p>