Support Sales Agent

Job Description

ABTECH is looking for a key team player to join us in a brand‑new role

The Sales Support Agent (SSA) plays an essential part in supporting our Sales team—managing customer requests, coordinating order follow‑ups, maintaining accurate data in our systems, and providing crucial operational support. In this pivotal role, you will help elevate the customer experience, boost team productivity, and enhance the overall efficiency of the branch.

Your ability to build strong relationships will be central to ensuring customer satisfaction and loyalty.

• You deliver exceptional customer service?
• You are organized, detail‑oriented, and committed to doing things right?
• You enjoy multitasking, coordinating, and making a meaningful impact?

This job is for you

YOUR DAILY TASKS

• Answer phone calls directed to the Sales team
• Ensure follow‑ups related to requests originating from the Sales team
• Create opportunities and perform the necessary follow‑ups when a request originates from a Sales team member and/or for product lines not covered by the CSA
• Prepare quotes for requests from the Sales team and/or for product categories not covered by the CSA
• Check availability and assist with the coordination of demo equipment for the Sales team
• Create Rental (SR) quotes for demo equipment for the Sales team
• Support Sales team members during travel, emergencies, or customer visits
• Contact customers regarding pending orders placed by them or by their Sales team
• Create new customer contacts/companies and provide account‑opening documents to customers (upon request from the Sales team)
• Act as a liaison between Sales and Operations to ensure customer needs are met
• Ensure data accuracy in all systems
• Support Sales team colleagues with various tasks in Odoo
• Participate, when required, in continuous improvement of operational processes
• Provide additional support to the Sales team as needed

Branch Operations Support (In the absence of the CSA)

• Greet and assist walk‑in customers
• Ensure branch coverage (opening and closing)
• Prepare orders for in‑store customers (picking)
• Prepare quotes for walk‑in customers
• Process in‑branch payments
• Create support tickets for walk‑in customers
• Process deliveries and receptions of new and rental equipment
• Prepare outgoing shipments
• Receive instruments intended for the technical department
• Contact customers when their repaired equipment is ready for pickup
• Contribute to inventory management & Participate in inventory counts

WHY JOIN US?

• Competitive salary + bonus
• Comprehensive health benefits: dental, medical, paramedical, and disability insurance
• Life insurance and retirement savings options (RRSP)
• Full technology package: cell phone, laptop, and monitors
• A human‑sized company offering opportunities for skills development and career growth
• A warm, collegial atmosphere where your opinion matters, with a supportive and collaborative team culture
• Multiple opportunities and recognition gifts to celebrate various events
• A modern and safe work environment with new, clean offices and unlimited coffee for your comfort
• Free parking

QUALIFICATIONS

• DVS, Certificate or Advanced Diploma (Ontario college) in administration, customer service, office administration, sales, or a related field, OR an equivalent combination of education and relevant experience.
• Experience in a technical business environment, (distribution, equipment rental or construction )— asset
• 3 to 5 years of experience in customer service or administrative support in a B2B environment or 1 to 2 years of experience in Sales
• Experience with a CRM and/or ERP system (e.g. Sales Force or Odoo) — strong asset.
• Strong proficiency with Microsoft Office Suite (Excel, Outlook, Word)
• Strong verbal and written communication skills in English

SOFT SKILLS

• Ability to quickly learn internal systems (Salesforce, CRM)
• Interest and ability to understand basic product features and the offered services
• Highly detail oriented
• Excellent organizational skills
• Ability to identify and act on priorities effectively
• Capacity to work in a dynamic environment with high volume and multiple demands
• Strong teamwork and collaboration skills
• Excellent customer‑service mindset; courtesy, respect, empathy and professionalism
• Ability to quickly build positive rapport with customers and colleagues
• Strong listening skills and ability to ask targeted questions to identify needs
• Ability to manage urgent situations with calm and efficiency
• Highly versatile, proactive and adaptable
• Comfortable performing manual physical tasks when required (e.g., during CSA replacement)

Monday to Thursday: 8am to 5pm // Friday: 8 am to 4pm

Job Types: Full-time, Permanent

Pay: From $62,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Creating Quotation: 1 year (preferred)

Language:

• English (required)

Work Location: In person