Software Engineering Manager - Sustaining Engineering

Job Description

<p><h3>Overview</h3>
<p>Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person in locations around the world to align on strategy and execution. The company is founder-led, profitable and growing. We are hiring an Engineering Manager for Sustaining Engineering who is passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career with Canonical, the growing international software company behind Ubuntu.</p>
<h3>Role and team</h3>
<p>Sustaining Engineering is a business-critical team that continuously improves various open source software by resolving software defects reported by customers. The software stack includes everything from the kernel to user-space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers who report directly to the global Director of Sustaining Engineering. The team is well-staffed with experts across time zones, and work is supported to ensure good work-life balance and ongoing development of each team member.</p>
<h3>Responsibilities</h3>
<ul>
<li>Manage and lead a distributed team of engineers</li>
<li>Hire, coach, mentor, provide feedback and career development guidance to your team</li>
<li>Manage & measure key performance indicators (KPIs) and training</li>
<li>Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in areas including Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS</li>
<li>Demonstrate the best of Canonical in customer interactions</li>
<li>Set and manage expectations with other engineering teams, senior management, and external stakeholders</li>
<li>Advocate and advance modern software development practices</li>
<li>Grow a healthy, collaborative engineering culture in line with company values</li>
<li>Collaborate with other teams in the organization</li>
<li>Work from home with global travel up to 10% for internal and external events</li>
</ul>
<h3>What we are looking for</h3>
<ul>
<li>Professional software delivery experience using C, C++, Go, Python, or similar</li>
<li>Knowledgeable and passionate about software development</li>
<li>Leadership experience with the ability to organize and prioritize complex problem resolution and bug fixes</li>
<li>Experience with version control systems such as git</li>
<li>Experience with debugging tools such as gdb, crash or equivalent</li>
<li>Demonstrated strong commitment to testing methodologies and maintainable code quality</li>
<li>Excellent communication skills in English, both verbal and written</li>
<li>Experience with Linux, with a preference towards Ubuntu</li>
<li>Experience with Open Source and Open Source Business Models</li>
<li>People management experience in a support organization is a strong plus</li>
</ul>
<h3>What we offer</h3>
<ul>
<li>Distributed work environment with twice-yearly team sprints in person</li>
<li>Personal learning and development budget of USD 2,000 per year</li>
<li>Annual compensation review</li>
<li>Recognition rewards</li>
<li>Annual holiday leave</li>
<li>Maternity and paternity leave</li>
<li>Employee Assistance Programme</li>
<li>Opportunity to travel to new locations to meet colleagues</li>
<li>Priority Pass and travel upgrades for long-haul company events</li>
</ul>
<h3>About Canonical</h3>
<p>Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues have worked from home since our inception in 2004. Working here is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.</p>
<p><b>Canonical is an equal opportunity employer</b></p>
<p>We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.</p>
<p>#opensource #softwareengineering #cloudcomputing #technicalsupport #go #python #kubernetes #openstack #ceph</p></p>
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