ServiceNow Solutions Architect

Job Description

<p><p>Join to apply for the <b>ServiceNow Solutions Architect</b> role at <b>BDO Canada</b>.</p><p>BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In return, we offer an award‑winning environment that fosters a people‑first culture with a high priority on personal and professional growth.</p><h3>Your Opportunity</h3><p>The <b>ServiceNow Solutions Architect</b> is a senior, client‑facing leader responsible for designing, delivering, and scaling ServiceNow solutions that drive measurable business and operational outcomes. This role is foundational to BDO’s ServiceNow practice and will serve as the technical and functional anchor around which a broader delivery team is built.</p><p>To be successful, you will have deep platform expertise, architectural rigor, business acumen, and leadership, with a strong focus on ITSM and CSM as core foundations, and the ability to expand into additional ServiceNow workflows over time.</p><h3>Key Accountabilities and Responsibilities</h3><ul><li>Act as the lead ServiceNow architect for BDO engagements, establishing solution architecture standards, design patterns, and leading practices across implementations and managed services.</li><li>Lead the architectural strategy for BDO’s ServiceNow migration, ensuring scalable, secure, and future‑ready platform design.</li><li>Design and deliver ServiceNow solutions aligned to long‑term platform health, enterprise standards, and ServiceNow leading practices.</li><li>Serve as a trusted advisor to client executives, supporting roadmap development, platform governance, and change management considerations.</li><li>Identify and design opportunities to leverage ServiceNow AI, automation, and workflow optimization such as Virtual Agent, predictive intelligence, and flow automation to improve service efficiency and customer experience.</li><li>Partner with clients to translate operational challenges into automated, data‑driven ServiceNow solutions.</li><li>Contribute thought leadership on how AI‑enabled service operations can support modern managed services models.</li><li>Support pre‑sales activities including solutioning, scoping workshops, estimation, and proposal development in partnership with Sales and Advisory teams.</li><li>Lead solution architecture discussions during sales cycles, articulating value, trade‑offs, risks, and implementation approach to both technical and executive audiences.</li><li>Contribute to win strategies, value propositions, and differentiation for ServiceNow opportunities in the market.</li><li>Act as a lead member of delivery teams, providing architectural oversight and hands‑on leadership to ensure successful customer outcomes.</li><li>Guide delivery teams through complex design decisions, integrations, and platform configuration challenges.</li><li>Promote continuous improvement across delivery methodologies, accelerators, and reusable assets.</li><li>Mentor, coach, and enable other members of the ServiceNow delivery team, helping to grow internal capability and consistency.</li><li>Lead internal enablement activities such as office hours, workshops, webinars, and playbooks for advisory, delivery, and go‑to‑market teams.</li><li>Contribute to the development of a scalable ServiceNow delivery model, including standards, templates, and best practices.</li><li>You demonstrate BDO’s core values through all aspects of your work: Integrity, Respect and Collaboration.</li><li>You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work.</li><li>You identify, recommend, and are focused on effective service delivery to your clients.</li><li>You share in an inclusive and engaging work environment that develops, retains, and attracts talent.</li><li>You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.</li><li>You grow your expertise through learning and professional development.</li></ul><h3>Your Experience and Education</h3><ul><li>8+ years of experience in a professional services, consulting, or enterprise IT environment.</li><li>Demonstrated experience designing and delivering ServiceNow ITSM and CSM solutions.</li><li>Strong experience leading solution architecture, estimation, and client‑facing workshops.</li><li>Proven ability to influence and consult with senior leaders, translating business needs into actionable solution designs.</li><li>Experience working across complex stakeholder groups, including technical and non‑technical audiences.</li><li>Strong analytical and problem‑solving skills, with the ability to independently drive initiatives to resolution.</li><li>Demonstrated experience leveraging or integrating AI and automation into service operations, workflows, or decision‑making processes.</li><li>Excellent communication and presentation skills, including the ability to develop visually rich, professional solution designs for executive and technical audiences.</li><li>Ability to build trust quickly and engage effectively in both remote and in‑person environments.</li></ul><h3>ServiceNow Certifications</h3><p>Required:</p><ul><li>Certified System Administrator (CSA)</li><li>Minimum of two relevant Certified Implementation Specialist (CIS) certifications such as ITSM, CSM</li></ul><p>Preferred:</p><ul><li>Certified Technical Architect (CTA) – required or must be achieved within 12 months</li></ul><p>The expected range of compensation for this role is $115,000 - $165,000 annually.</p><h3>Why BDO?</h3><p>Our people‑first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.</p><p>We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.</p><p>Giving back adds up: BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.</p><p>We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market‑leading personal time off policy.</p><p>We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.</p><p>Everyone counts: we believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us.</p><p>Flexibility: all BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our blended approach is designed to support the flexible needs of our people, the firm and our clients.</p><p>Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.</p><p>With your consent, BDO Canada may use AI technology (Microsoft Copilot) to transcribe during preliminary conversations, solely for the purpose of note‑taking and not for other purposes such as resume review, evaluation or selection of candidates.</p><p>Ready to make your mark at BDO? Click “Apply now” to send your up‑to‑date resume to one of our Talent Acquisition Specialists.</p></p>
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