Service Manager

Job Description

<p>Company Overview</p><p>Mobility 1st Ltd — Western Ontario's largest home medical supplier, providing sales, rentals, installs, and service for scooters, wheelchairs, lift chairs, stairlifts, vertical platform lifts, and ramps. As a family-owned business, we have a dedicated team committed to providing outstanding customer service for both individual clients and healthcare professionals.</p><p>Why this role exists</p><p>Our installs and service team keeps people safe and independent at home. As our Service Manager, you'll lead a small, skilled crew and jump on the tools when needed—diagnosing issues, performing repairs, and completing installs (stairlifts, VPLs, ramps) with craftsmanship and care.</p><p>What you'll do</p><ul><li>Lead the day-to-day operations of service & installs: oversee scheduling, dispatch, parts control, and quality checks.</li><li>Perform hands-on diagnostics, repairs, and maintenance on mobility and home-access products (scooters/wheelchairs, lift chairs, patient lifts, stairlifts, VPLs, ramps).</li><li>Conduct site assessments, provide technical recommendations, and ensure code/safety compliance.</li><li>Coach/mentor technicians; build training plans and manufacturer certifications.</li><li>Own customer experience: clear ETAs, respectful in-home work, neat finishes, and safe hand-offs/user orientation.</li><li>Partner with Sales & Rentals to plan installs and post-install support; close the loop with documentation.</li><li>Maintain inventory/parts, safety checklists, service records, and warranty workflows.</li></ul><p>What you bring</p><ul><li>5+ years in a technical service/installation trade (mobility/home medical equipment, stairlifts/VPLs, accessibility, electrical/mechanical, lifts, or related).</li><li>1–3 years leading a small field/service team (lead tech, foreperson, or manager).</li><li>Solid mechanical/electro-mechanical troubleshooting; confident with power tools, low-voltage wiring.</li><li>Clean Class G driver's licence; comfortable driving a service vehicle and working across London & nearby communities.</li><li>Customer-first mindset and clear communication in homes, clinics, and seniors' residences.</li><li>Nice-to-have: manufacturer training (e.g., stairlifts/VPLs/patient lifts) and familiarity with accessibility codes</li></ul><p>What we offer</p><ul><li>Competitive pay</li><li>Health/dental benefits, paid time off, paid training & certifications</li><li>Stable, daytime schedule</li><li>A purpose-driven business helping neighbours live safely at home</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: $68,000.00-$75,000.00 per year</p><p>Benefits:</p><ul><li>Dental care</li><li>Extended health care</li><li>On-site parking</li></ul><p>Experience:</p><ul><li>Electric vehicle maintenance: 3 years (preferred)</li><li>Supervising: 1 year (preferred)</li></ul><p>Licence/Certification:</p><ul><li>Forklift Licence (preferred)</li></ul><p>Work Location: In person</p>