Sales Director

Job Description

Overview

Udesk is a leader in customer service software with AI integration, trusted by over 50,000 global customers. Our software enhances customer interactions via text, mobile, phone, email, chat, and social media, ensuring top connectivity and responsiveness. Udesk prioritizes customer satisfaction with AI translation and multilingual bots for seamless communication. We ensure a personalized and visualized customer journey, elevating your service delivery experience. We have establish our presence in Indonesia to comply with local regulations.

Role Description

This is a full-time role located in Jakarta, Indonesia (with office in Menara Rajawali) for a Sales role. The position level will be determined based on your experience and qualifications, ranging from Sales Executive to Sales Manager.

Key Responsibilities

• Manage and execute sales operations to drive revenue growth.
• Develop new business opportunities through prospecting, networking, and market analysis.
• Handle customer service inquiries and ensure high levels of client satisfaction.
• Lead and mentor the sales team (applicable for Sales Manager level; supervisory duties may vary for lower levels).
• Monitor tender and procurement information from clients, government entities, and other sources, and follow up on potential opportunities.

Day-to-Day Tasks

• Implement and monitor sales strategies, including setting targets and tracking performance metrics.
• Maintain and build strong customer relationships through regular follow-ups, meetings, and personalized solutions.
• Collaborate with other departments (e.g., marketing, product, and support) to enhance overall service delivery and address client needs.
• Contribute to achieving sales targets by generating leads, closing deals, and reporting on progress.
• Conduct daily cold calls and cold emails to identify and engage potential clients.
• Track and follow up on tenders, procurement announcements, and related information from clients and government sources.
• For higher levels (e.g., Sales Manager): Oversee team activities, conduct performance reviews, and provide training.

Compensation and Benefits

The position offers competitive compensation including sales bonuses based on performance, as well as a benefits package that includes statutory contributions to EPF (Employees Provident Fund), SOCSO (Social Security), and EIS (Employment Insurance System), along with annual leave and sick leave in accordance with Indonesia employment laws.

Qualifications

Proficiency in Sales, Sales Operations, and Business Development; Experience in working with Telecom Operators, Banking, Insurance, Retail, etc.; Skills in Team Management and leadership (preferred for higher levels); Strong problem-solving and organizational skills; Excellent communication and interpersonal skills; Fluency in English and Bahasa is required; proficiency in Mandarin is a plus; Ability to work with office presence at Menara Rajawali; Experience in the software or customer service industry is a plus; Bachelor’s degree or higher, preferably in a STEM field, though other disciplines are also considered; Must be an Indonesia national or hold permanent residency in Indonesia. Udesk is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, religion, gender, age, or disability.

Interview Process

1. Initial video conference to discuss your experience and fit for the role.
2. In-person interview at Jakarta area.
3. Online interview with colleagues from China to assess collaboration potential.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development