Job Description
Job Title: Program Manager – AI/ML & Marketing Analytics (Retail)
Location: Remote, US, Canada (Must align with PST working hours)
Type: Contract (6+ months, extendable)
About the Role
We are hiring for a Program Manager to lead enterprise-scale AI/ML and marketing analytics initiatives for one of our premier retail clients.
The ideal candidate will have extensive experience managing analytics, data science, and AI/ML programs in a retail or eCommerce environment, with proven success in cross-functional coordination, stakeholder management, and Agile delivery.
Key Responsibilities
- Own end-to-end delivery of AI/ML and analytics programs across marketing, merchandising, and customer experience functions
- Collaborate with marketing, data science, analytics, engineering, and business teams to ensure program success
- Translate business objectives into actionable program roadmaps with clear milestones and success metrics
- Drive Agile delivery practices, including sprint planning, backlog prioritization, and retrospectives
- Oversee data collection processes, model deployment cycles, and measurement frameworks
- Manage risks, remove blockers, and ensure high-quality program deliverables
- Prepare and deliver executive-level updates, reports, and dashboards
Required Qualifications
- 8–12 years of experience in program or project management in enterprise environments
- Proven track record leading AI/ML, data science, or analytics programs, ideally in retail/eCommerce
- Strong understanding of marketing analytics and KPI frameworks (ROI, customer segmentation, media effectiveness, personalization)
- Exceptional stakeholder management, communication, and cross-functional leadership skills
- Proficiency with program management and collaboration tools (JIRA, Smartsheet, Confluence, MS Project)
- Agile methodology experience
Nice to Have
- Exposure to Marketing Mix Modeling (MMM) or media analytics programs
- Familiarity with Bayesian/Frequentist modeling concepts
- Experience working with large-scale CPG marketing data
- Background in omnichannel attribution or advanced marketing measurement
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