Operational Officer

Job Description

<p>Overview</p><p>BLS International is seeking a reliable and detail-oriented Operations Officer to join our team. This role plays a key part in supporting the smooth functioning of our visa and passport services. The ideal candidate will have strong administrative skills, a knack for process compliance and a customer-focused mindset. You will be responsible for managing application workflows, coordinating dispatches and ensuring accurate data handling across our operations.</p><p>Location</p><p>Edmonton - 1</p><p>Responsibilities</p><p>Operations Support</p><ul><li>Provide day-to-day administrative support to ensure efficient center operations</li><li>Maintain strict adherence to standard operating procedures and process manuals</li><li>Coordinate with third-party logistics providers for timely dispatches</li><li>Scan, upload, label, and track visa/passport applications using MFA India's system</li><li>Prepare and manage manifests for document movement between VAC and the Consulate</li><li>Communicate with applicants regarding documentation issues via email and letters</li><li>Support dispatch processes and other administrative tasks as assigned</li></ul><p>Application Processing</p><ul><li>Process walk-in visa/passport applications with accuracy and professionalism</li><li>Collaborate with accounting for daily cash handling and data entry</li><li>Oversee scanning and uploading of application documents</li><li>Ensure error-free data entry and record keeping</li><li>Scrutinize documents based on Consulate-issued checklists</li><li>Process applications on MoFA India's digital platform</li><li>Offer and manage Value Added Services (VAS) as needed</li><li>Handle fee transactions and provide guidance to applicants</li><li>Organize dispatches with logistics partners</li></ul><p>Experience & Skills</p><ul><li>Prior experience in administrative, customer service, or visa/passport processing roles preferred</li><li>Familiarity with document management systems and digital platforms</li><li>Strong organizational skills and attention to detail</li><li>Excellent communication and interpersonal abilities</li><li>Ability to multitask and meet deadlines in a structured environment</li><li>Comfort working in a compliance-driven setting</li></ul><p>Join BLS International and be part of a team that supports global mobility and international cooperation. Your contribution will help ensure a seamless experience for applicants and uphold the standards of service we're known for.</p><p>Job Types: Full-time, Permanent</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (preferred)</li></ul><p>Work Location: In person</p>