Manager, Operations and Communications

Job Description

What is the opportunity?

Wealth Management Canada, Digital create innovative digital products, services, and experiences. We are a strategy, research, design, data analysis, and development community aligned on enhancing our Investment Advisors and client digital experience. The Digital Product Enablement team (DPE) drives delivery through the teams, directing digital pilots and research involved in pilots, also the “go-to-market” strategy.

We are seeking a passionate, collaborative, and dynamic manager of operations with a strong talent for communications to support our product enablement activities and communication needs, both for our digital product narratives, but also for the broader WMC Digital teams’ leadership communications and messaging requirements.

What will you do?

Operations:

• Operations, Planning, User Engagement and Team Support: Work with DPE senior managers to build DPE process templates for speed and consistency across all product initiatives.
• Ensure team visibility, by planning and tracking current and future quarterly initiatives, co-ordinating multiple project schedules, and resource requirements.
• Own and update our planning activities, including release prioritization presentations and user engagement overviews. Collaborate with our product partners to ensure these documents are updated monthly for timely senior leadership reviews.
• User Engagement: Manage the intake, response, and delivery process for user engagement requests. Supporting the user engagement manager to provide prompt and accurate responses to field requests. Allocate engagements across senior managers, as required.
• Own the administration of our working, collaboration and storage tools: Confluence, Asana, SharePoint, V-Brick recording storage, and Box document storage.

Communications:

• WM Digital communications: Briefed by senior leadership and strategy, prepare Town Hall presentations and group or individual announcements, required for the broader WM Digital teams.
• Review communication plans quarterly with senior leadership, to plan accordingly.
• DPE communications: Work with senior managers to craft product narratives to guide product launch messaging for our communication partners.

What do you need to succeed?

Must haves:

• Undergraduate degree/post-graduate certificate or equivalent in business, office administration, communications, public relations, or similar
• 3+ years of organizational administration, and/or communications experience, including planning activities
• Outstanding writing skills with experience receiving executive briefs, presentations and employee messages
• Strong interpersonal skills and the ability to build relationships and collaborate across businesses and functions
• Knowledge of digital and financial environment preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-04
• Application Deadline: 2025-09-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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