Expert ou experte en sinistre, Assurance de dommages

Job Description

If you’re passionate about helping people, solving complex problems, and working in a dynamic, client-focused environment, here is an opportunity to empower communities across Atlantic Canada through Claims Expertise. At Desjardins, we’re proud to serve members and clients across Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia delivering trusted insurance solutions with compassion and integrity. We’re seeking a licensed and experienced professional to join our team as a Bodily Injury Claims Advisor. This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques. You’ll guide clients through complex claims with empathy and precision, leveraging your analytical skills, negotiation abilities, and sound judgment to ensure fair outcomes and uphold Desjardins’ commitment to service excellence across the Atlantic region.

Responsibilities include:

1. Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts.
2. Analyze medical, financial, and employment information to determine claim eligibility.
3. Manage a caseload of bodily injury claims, supporting property insurance claims during high volume periods.
4. Negotiate settlements with clients, third parties, and legal representatives.
5. Ensure claims are settled according to standards, policies, and contractual obligations.
6. Meet deadlines to maintain client satisfaction and avoid penalties.
7. Represent Desjardins in negotiations with third parties and external partners.

What we offer:

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan providing stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Qualifications:

• Bachelor’s degree in a related field
• Minimum of three years of relevant experience
• Other combinations of qualifications and experience may be considered
• Automobile liability claims experience
• Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island
• Intermediate knowledge of medical reports, injury assessments, and rehabilitation plans
• Intermediate knowledge of provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia
• Intermediate knowledge of policy language, coverage limits, exclusions, and endorsements
• Intermediate proficiency in French
• Expert proficiency in English
• Able to work from a home office

Competencies: Complexity, Decision quality, Interpersonal Savvy

LI-Remote