Job Description
Job Description
Job Description
Location: Glen Mills, PA or Calgary, AB offices
Job Type: Full-Time
Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees, and experience competitive pay and benefits, including a childcare discount. With our rapid growth, now is the perfect time to apply and shape an extraordinary future with us. Unleash your potential and join BrightPath!
What will you be doing?
Collaborate with key internal stakeholders to ensure customer requirements are met in a timely and satisfactory manner.
· Support the Client Services team in driving initiatives and achieving objectives.
- Prioritize a "families first" mentality within the organization, putting clients' needs and satisfaction at the forefront of all interactions.
- Manage and enhance new enrollment programs to attract potential clients and retain existing ones.
- Provide excellent pre-enrollment customer service management to address inquiries and concerns effectively.
- Expedite and escalate issues as necessary to ensure prompt resolution and maintain high family satisfaction levels.
- Follow up with clients to ensure their concerns have been addressed and to measure their satisfaction with the services provided.
- Identify internal practices that could benefit from improved sales processes, materials, and training to enhance overall performance.
- Identify internal practices that could benefit from improved sales processes, materials, and training to enhance overall performance.
- Effectively communicate BrightPath's brand identity and unique selling points to potential parents, showcasing the organization's strengths and advantages.
- Develop and maintain accurate family records and database information within the company's Customer Relationship Management (CRM) system to facilitate effective enrollment processes and support informed decision-making.
Essential Experience, Skills and Aptitude:
- 2-5 years’ experience working a customer support or sales role in a fast-paced environment.
- Strong communicator (in person, phone, email) with strong contact handling skills and active listening skills (proactive demeanor, able to develop rapport).
- Customer driven with a passion for solving problems.
- People orientation and ability to adapt/respond to many personality types.
- Ability to plan, organize, multi-task, prioritize and manage time effectively.
- Close attention to detail and follow-up.
- Ability to problem solve and work directly with limited direction, but to seek out assistance as required.
- Ability to engage appropriately and work as part of a team.
- Ability to work under pressure, think clearly, and act decisively.
- Capacity to communicate with clients effectively using a variety of mediums.
- Ability to learn/master new tools like Customer Relationship Management (CRM) program.
- Marketing, previous experience with CRM system is an asset.