Donor Experience Representative

Job Description

Job Description

Job Description

Who we are!

HCB is an established call center that works on behalf of North America’s most recognized charities. We are growing our team of passionate inbound donor service agents and want to hear form you. Everyday, our teams work with

Position Profile:

In this role, you will be cross-trained on every discipline to provide our donors and fundraisers with the best in class verification services. You will be held accountable for exceptional Donor service through embodying sales-assist aptitude, keen eye for technical accuracy and compliance to process and policies. Reporting to one of three Team Leads, Contact Center, you will be an integral part of upholding the standard for a donor centric culture.

Position Details:

Compensation: $19/hour - $22/hour

Hourly Commitment: 40 hours a week.

We are looking for staff with full-time availability 5 days a week for set 8hr shifts scheduled during our Hours of Operations: Mon-Sun - 8 am to 12 am.

Office Location: 55 King St. Catherine's

Your Key Deliverables

• Tending to daily inbound donor calls
• Maintain stellar knowledge of charities, quality and compliance standards
• Escalate concerns identified and be creative in recommending solutions for day to day challenges
• Effectively objection handle and manage donor concerns in a sales assist capacity to help acquire the highest number of long-term donors and donations
• Perform other duties as required

What you Bring

• Motivated and well-spoken individuals.
• Reliable individuals, able to commit to a part-time or full-time schedule
• Positive outgoing individuals
• Ability to work as an advocate for the customer
• High energy and passion for helping people

Your experience

• At least 1 year of customer service experience is preferred

Your knowledge, skills, competencies and abilities

• Strong communication (Verbal/written) and listening skills (English only)
• Ability to recognize missed sales-assist opportunities in creating a holistic donor experience
• Ability to work well under pressure, multi-task and operate in a fast-paced environment
• Superior time management and organizational skills
• Reliable and responsible - able to work effectively with minimal supervision on routine tasks that require completion to strict deadlines
• Self-starter and motivator, Team player

Your Technical Skills

• Digital literacy skills; ability to juggle several online platforms
• Ability to learn and apply new technologies and applications swiftly

Your Education

• Highschool diploma or equivalent is preferred

Additional Information

• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check
• Candidates must be legally entitled to work in Canada at the time of their application.

HCB is an Equal Opportunity Employer that is committed to diversity and inclusion. Inspire does not discriminate based on race, religion, colour, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law

Globalfaces Direct (GFD) provides smart, scalable fundraising services to charities and equips clients with the tools and technology to inspire lasting donor relationships. We are the North American leader in face-to-face (F2F) fundraising and provide a suite of services to our nonprofit partners, including donor acquisition, donor relations, donor stewardship and data and analytics.

With offices across North America, we have created a family of passionate professionals working everyday to make a difference around the world. We have experienced a tremendous amount of growth and successes in the past 5 years within Canada. Due to an expanding client portfolio, we are looking for a dedicated and charismatic professional to join our dynamic and supportive team.

Company Description

Globalfaces Direct (GFD) provides smart, scalable fundraising services to charities and equips clients with the tools and technology to inspire lasting donor relationships. We are the North American leader in face-to-face (F2F) fundraising and provide a suite of services to our nonprofit partners, including donor acquisition, donor relations, donor stewardship and data and analytics.\r\n\r\nWith offices across North America, we have created a family of passionate professionals working everyday to make a difference around the world. We have experienced a tremendous amount of growth and successes in the past 5 years within Canada. Due to an expanding client portfolio, we are looking for a dedicated and charismatic professional to join our dynamic and supportive team.