Dispatch & Logistics Administrator

Job Description

Our client, a dynamic and rapidly growing organization based in the North East of Calgary, is seeking a highly organized and proactive Dispatch & Logistics Administrator to join their collaborative team on an ongoing temporary basis. This is a unique opportunity to be part of a purpose-driven company that plays a critical role in providing safe and compassionate transportation services for students living with disabilities.
 
With a workplace culture centered on inclusion, safety, and service excellence, this role is ideal for someone who thrives in a fast-paced, front-facing environment and is passionate about making a daily impact in the lives of others. You'll be a key player in ensuring smooth office operations while supporting real-time logistics and dispatch needs for a highly coordinated field team.
 
Key Responsibilities:<ul><li>Monitor daily transportation routes in real time, ensuring schedule accuracy and on-time performance.</li><li>Provide immediate administrative support in the event of route delays, last-minute staffing changes, or service disruptions.</li><li>Serve as the first point of contact for incoming calls related to transportation updates, student concerns, or routing issues.</li><li>Coordinate and communicate route adjustments or incident details with families, schools, and internal teams.</li><li>Respond quickly and effectively to on-road incidents, including behavioral, medical, or mechanical emergencies.</li><li>Liaise with drivers and attendants to confirm shift changes and ensure all routes are adequately staffed.</li><li>Support the Operations team in tracking, logging, and resolving service incidents.</li><li>Maintain accurate records and contribute to incident reports and documentation.</li><li>Assist with general office tasks to ensure a smooth and supportive environment for both office and field staff.</li></ul>
<br>Qualifications:<ul><li>Previous experience in a dispatch, logistics, or emergency response role strongly preferred.</li><li>Strong communication skills with the ability to remain calm, clear, and professional in high-pressure situations.</li><li>High level of computer literacy and the ability to learn new dispatch and route tracking systems quickly.</li><li>Exceptional organizational and problem-solving skills with a proactive approach to challenges.</li><li>Demonstrated ability to work well in a team-focused, service-oriented environment.</li><li>Experience coordinating multiple priorities in a time-sensitive setting.</li><li>Background in transportation, education, emergency services, or community support roles is considered an asset.</li><li>Multilingual candidates and those with a background in inclusive service environments are encouraged to apply.</li></ul>
<br>This is a fantastic opportunity to join a Calgary-based organization making a real difference in the lives of students and families. If you're looking for a fast-paced administrative role where your work truly matters, apply now to become part of this dedicated and compassionate team.<br><br>Please visit our website for more opportunities at <br><br>About Equation Staffing Solutions:<br><p>Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.</p>