Dir. de l'Exploitation, CDR

Job Description

<p><p>Join to apply for the <b>Dir. de l'Exploitation, CDR</b> role at <b>The Home Depot Canada</b>.</p>
<p>En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.</p>
<p>Shift: Sunday to Tuesday and every other Wednesday: 5 am to 4:30 pm.</p>
<h3>Position Purpose</h3>
<p>The Operations Department Manager is responsible for providing effective front‑line leadership and direction for all day‑to‑day operations within their department(s) of responsibility. The SFC Distribution Centre is a fast‑pace, high‑volume, complex operation requiring attention to detail in daily planning, goal setting, communication, and monitoring progress. The Operations Department Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.</p>
<p>The Operations Department Manager is responsible for building a high‑performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM plays a key role in building a culture of continuous improvement by analysing trends and actively engaging their teams, asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost.</p>
<h3>Position Responsibilities</h3>
<ul>
<li>Lead and manage the team to achieve key performance measures and site objectives.</li>
<li>Develop daily/weekly work plans and assign responsibilities fairly.</li>
<li>Set daily goals, monitor progress, and adjust as needed.</li>
<li>Provide coaching and training; administer corrective action per company policies and SOPs.</li>
<li>Ensure associates have required tools and equipment.</li>
<li>Provide continuous feedback through formal review process and daily communication.</li>
<li>Assist AGM with DC financial, operational, people, and service objectives for continuous improvement and cost reduction.</li>
<li>Resolve customer issues promptly.</li>
<li>Coach, train, and develop associates through informal and formal feedback.</li>
<li>Foster a great workplace culture focused on employee care.</li>
<li>Promote safety, enforce safety policies, monitor safety and shrink prevention.</li>
<li>Lead and manage functional areas and shifts.</li>
<li>Travel occasionally.</li>
<li>Demonstrate integrity and act with ethical behavior.</li>
<li>Champion a customer‑focused environment and build trusting customer relationships.</li>
<li>Address problems quickly, involve cross‑department collaboration, follow‑up to ensure customer satisfaction.</li>
<li>Motivate and hold team accountable.</li>
<li>Communicate openly, clearly, and listen.</li>
<li>Understand how actions affect business success and make effective decisions.</li>
</ul>
<h3>Knowledge/Experience Required</h3>
<ul>
<li>Minimum 1‑year time‑in‑position and performance management code requirements (M+).</li>
<li>Bachelor’s degree or college diploma in Operations Management, Business, or Supply Chain Management preferred.</li>
<li>Minimum 3 years of management experience in a distribution operation preferred.</li>
<li>PLog or CITT designation would be an asset.</li>
<li>Experience managing within a mechanized/automated distribution center with multiple pick‑pack processes is a definite asset.</li>
<li>Experience with SAP ERP or Manhattan WMS is a definite asset.</li>
<li>Previous experience managing one or more new start‑up operations is an asset.</li>
<li>Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and working knowledge of Access and Project Management.</li>
<li>Ability to work flexible shifts and hours including weekends and holidays.</li>
</ul></p>
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