Dealer Registration Clerk

Job Description

<p><span><b>Who We Are:</b><br /><span>At OPENLANE we make wholesale easy so our customers can be more successful. </span><br /><b>We’re a technology company</b><span> building the world’s most advanced—and <span>uncomplicated—digital</span> marketplace for used vehicles.</span><br /><b>We’re a data company</b><span> helping customers buy and sell smarter with clear, actionable insights they can understand and use.</span><br /><b>And we’re an innovation company</b><span> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.</span><br /><b>Our Values: </b><br /><b>Driven Waybuilders.</b><span> We pursue challenges that inspire us to build, create, and innovate.</span><br /><b>Relentless Curiosity.</b><span> We seek to understand and improve our customers’ experience.</span><br /><b>Smart Risk-Taking.</b><span> We transform risk into progress through data, experience, and intuition.</span><br /><b>Fearless Ownership.</b><span> We deliver what we promise and learn along the way.</span><br /><b>What We Offer: </b></span></p><ul><li><p><span>Competitive pay</span></p></li><li><p><span><span>Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)</span></span></p></li><li><p><span><span>Immediately vested 401K (US) or RRSP (Canada) with company match</span></span></p></li><li><p><span><span>Paid Vacation, Personal, and Sick Time</span></span></p></li><li><p><span><span>Paid maternity and paternity leave (US)</span></span></p></li><li><p><span><span>Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)</span></span></p></li><li><p><span><span>Robust Employee Assistance Program</span></span></p></li><li><p><span><span>Employer paid Leap into Service Day to volunteer</span></span></p></li><li><p><span><span>Tuition Reimbursement for eligible programs</span></span></p></li><li><p><span><span>Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization</span></span></p></li><li><p><span><span>Company culture of internal promotions, diverse career paths, and meaningful advancement</span></span><br /> </p></li></ul> <p><b><u>RESPONSIBILITES</u></b><b>:</b> <span> </span></p><ul><li>Responsible for the collecting & processing of legal forms in a timely manner following a prescribed and accurate format that is required for registering new dealers and maintaining existing dealer files in a demanding, fast paced environment.</li><li>Provides excellent customer service to both internal and external customers by assisting in person or telephone inquiries of various procedures and requests in an efficient and timely manner.</li><li>Responsible for manually or electronically updating and entering new data on the computer in an accurate and timely manner in a prescribed format.</li><li>Perform filing and other administrative duties as required.</li><li>Assists with daily auction day duties as required.</li><li>Answer customer inquiries through email, phone calls, or in person in a timely and professional manner.</li><li>Keep records of customer interactions, process customer accounts and file documents.</li><li>Identify and assess customers’ needs to achieve satisfaction.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits.</li><li>Occasionally assist with Clerking during the auction as needed.</li><li>Other duties as assigned.</li></ul><p><b><u>EDUCATIONAL / EXPERIENCE REQUIREMENTS</u></b></p><ul><li>High School diploma or equivalent in education (2-4 years) experience (retail or hospitality industry experience considered an asset).</li><li>Superior customer service.</li><li>Detailed, accurate, thorough and skilled at follow through.</li><li>Ability to multi-task, good time management and organizational skills are a must.</li><li>Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to required parties.</li><li>Excellent communication skills both verbal and written.</li><li>Must have Microsoft Office skills and ability to learn multiple systems.</li><li>Ability to work under pressure and be adaptable.</li><li><span>Ability to solve problems through investigation and make timely decisions</span>.</li><li><span>Strong phone contact handling skills and active listening</span>.</li><li><span>Ability to adapt in a changing environment</span>.</li></ul> <p><br /><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br /> </p>