Customer Experience Associate (18.75h)- Aylmer

Job Description

Customer Experience Associate (18.75h) – Aylmer, Quebec, Canada

Work Location: Aylmer, Quebec, Canada

Hours: 18.75 per week

Line of Business: Personal & Commercial Banking

Pay: $22.50 – $28.33 CAD per hour

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. On the branch, we understand customer needs, identify opportunities to promote products, and ensure a positive customer experience.

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with TD’s operating procedures, industry regulations, and Code of Conduct.


• Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.


• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities when necessary.


• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.


• Connect personally with customers to advise them clearly on banking solutions and processes.


• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.


• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.


• Deliver quality customer experiences and recommend operational improvements where appropriate.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.


• Undergraduate degree or equivalent is an asset.


• Strong administrative, organizational, planning, and time‑management skills for a fast‑paced environment.


• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.


• Proactive initiative and accuracy to handle multiple tasks and changing priorities.


• Dynamic communicator with customer‑experience skills able to engage verbally and in writing with diverse audiences.

Language Requirement (Quebec Only): French

We provide training and onboarding to ensure your success in this role, and we offer regular career development conversations, online learning, and mentorship programs to support your growth.