Court and Client Representative (irregularly scheduled hours and on-call contracts) – Unilingua[...]

Job Description

<p><h3>Job Title</h3>
<p>Court and Client Representative (irregularly scheduled hours and on‑call contracts) – Unilingual (English) and Bilingual (English/French)</p>
<h3>Job Details</h3>
<p><b>Job ID:</b> 223240<br/><b>Posting status:</b> Open<br/><b>Organization:</b> Ministry of the Attorney General<br/><b>Division:</b> Court Services<br/><b>Location:</b> Cochrane, Elliot Lake, Gore Bay, Haileybury, Kirkland Lake, North Bay, Parry Sound, Sault Ste Marie, Sudbury, Timmins (on‑site, no remote work)<br/><b>Term:</b> 2 temporary contracts, up to 6 months each<br/><b>Salary:</b> $29.53 – $34.75 per hour (as per the OPSEU Collective Agreement)<br/><b>Hours:</b> 0 to 36.25 hours per week (average 20–30 hours)</p>
<h3>About the Role</h3>
<p>As a Court and Client Representative you will play a key role in ensuring court operations run smoothly and serve as an essential contact between the legal system and the community. You will work in both courtroom and court office settings, manage court records, draft and review court documents, and support online, hybrid, and in‑person hearings.</p>
<h3>Responsibilities</h3>
<ul>
<li>Work with judges, lawyers, the public, and participants in the justice system.</li>
<li>Support courtroom and court office activities.</li>
<li>Manage court records and receive, draft, and review court documents.</li>
<li>Assist with online, hybrid, and in‑person hearings and use court recording equipment.</li>
<li>Guide the jury selection process and manage court materials.</li>
<li>Operate a cash register for payment collection and balancing daily transactions.</li>
</ul>
<h3>Required Qualifications</h3>
<ul>
<li><b>Mandatory requirement:</b> type at least 30 words per minute.</li>
<li><b>Additional requirements:</b>
<ul>
<li>Availablility to work an irregular schedule, including weekends and holidays.</li>
<li>Willingness to travel to different courts by air or car.</li>
<li>Valid driver's licence in Ontario.</li>
</ul>
</li>
<li><b>Technical skills:</b>
<ul>
<li>Apply guidelines, procedures, policy, legislation, and regulations to work.</li>
<li>Adapt and learn new skills and digital processes.</li>
<li>Troubleshoot basic computer issues and request technical support when needed.</li>
<li>Host court proceedings using online meeting software.</li>
<li>Enter data into computer programs and databases.</li>
</ul>
</li>
<li><b>Communication and client service skills:</b>
<ul>
<li>Provide exceptional customer service.</li>
<li>Communicate confidently and effectively in both written and oral forms.</li>
<li>Explain complex information clearly to the public.</li>
<li>Pay close attention to detail in written tasks.</li>
</ul>
</li>
<li><b>Problem solving and judgement skills:</b>
<ul>
<li>Identify issues and recommend or implement solutions.</li>
<li>Apply good judgement in challenging situations.</li>
<li>Maintain discretion with sensitive information.</li>
</ul>
</li>
<li><b>Planning and organizational skills:</b>
<ul>
<li>Prioritize tasks to meet deadlines and adjust when plans change.</li>
<li>Work independently or within a team.</li>
</ul>
</li>
<li><b>Cash/Payment skills:</b>
<ul>
<li>Duties include using a cash register to receive payments and balancing daily transactions.</li>
</ul>
</li>
</ul>
<h3>Diversity, Equity, and Inclusion</h3>
<p>We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti‑racist, inclusive, accessible, merit‑based, respectful, and equitable workplace. We encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions.</p>
<h3>Benefits</h3>
<ul>
<li>Opportunity to make a real difference in people’s lives across courtroom settings.</li>
<li>Part of a team of more than 3,000 frontline staff and managers.</li>
<li>Friendly, collaborative work environment with career growth and on‑the‑job training.</li>
<li>Modern, accessible physical work environment and employee networks supporting underrepresented groups.</li>
<li>Comprehensive compensation and benefits package including: a defined‑benefit lifetime pension plan, group health, dental, life and disability benefits, and an Employee and Family Assistance Program.</li>
</ul>
<h3>How to Apply</h3>
<p>1. Confirm that you meet the job’s requirements.<br/>2. Complete the Court Services Application form (no résumé or cover letter required at this stage).<br/>Applications will be reviewed continuously; positions may close at any time.</p></p>
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