Job Description
Job Description
Job Description
Supporting commission cases/inquiries from sales team
Auditing/Loading data into comp tools
Navigating CRM and ICM (comp tools)
Reviewing policy to respond inquiries
Please rank your preferred top skill sets: (For Example: tools, previous experience, technologies)
Must have skills:
Attention to detail
Proactive & clear communication
Proficient in Xactly/Google Sheets
Ability to navigate ambiguity
Teachable skills:
ICM tool (Xactly)
CRM tool
Policy
Optional skills:
AI tools
Writing enablement
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Role Overview
The Global Incentive Operations team is responsible for the completion and accuracy of order to commission quota retirement process in our Salesforce application. The team owns the ongoing attainment and associated operations for our M&A Lead Pass and Opportunity mirroring programs for our Core, Mulesoft, and Data Cloud teams. In this role, one must be capable of providing guidance on resolution while adhering to policies and process. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.
Responsibilities and Duties
Support the quarterly commission process for newly acquired companies. This includes understanding and applying the commission plan, ensuring commissions calculations comply with the plan and managing exception requests.
Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with the sales organization via commission cases and/or Slack. Process corrections and adjustments as they arise.
Be the trusted partner for all upstream and downstream business functions. Support projects to promote sales enablement, SOX readiness, systems integrations and over process efficiencies in supporting the global sales organizations.
Create policy and process changes while ensuring proper documentation.
Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
Qualifications
Bachelor Degree in Business, Accounting or related field, and/or 4+ years relevant work experience
Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
Strong problem solving and strong critical thinking skills, the ability to connect the dots
Communicates effectively across functional groups
Strong analytical, written and oral communication skills; detail and process-oriented
Works well independently and as a strong team player
Responsive to tight deadlines and ability to prioritize appropriately
Ability to work in a dynamic and fast paced environment
Skills Required
Google Sheets: Advanced
Google Slides: Advanced
Microsoft Excel: Advanced
Slack: Basic
Documentation: Basic
Salesforce Reports & Dashboards: Intermediate
Nice to Have Skills
Incentive Compensation Management tool (e.g., Xactly, Callidus, Varicent, etc.)
Tableau: Basic
SQL