Assistant Support Services Manager

Job Description

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

What We Offer You

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more?because your health matters.
Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark?helping you grow your retirement savings faster.
Well-Being Support: Access Aramark?s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

The Assistant Support Services Manager plays a key leadership role in overseeing food services, housekeeping, and resident laundry operations in a supportive living environment. This role combines operational management with hands-on culinary expertise, ensuring high standards of service delivery, food safety, and resident satisfaction. The successful candidate will lead and support a multidisciplinary team, contribute to quality assurance initiatives, and actively participate in resident engagement and special events.

Job Responsibilities

Operational Leadership:

?    Oversee daily operations of food services, housekeeping, and laundry.
?    Organize and delegate preparation and delivery of catered functions and special events.
?    Ensure compliance with client and company policies, including health & safety and audit standards.
?    Participate in business planning, capital equipment recommendations, and quality improvement initiatives.
?    Act as interim manager during absences of the Support Services Manager.

Culinary Oversight:

?    Supervise kitchen operations and ensure adherence to food safety protocols.
?    Assist in food preparation using various cooking methods (baking, roasting, steaming, etc.).
?    Maintain production records, update forecasting schedules, and ensure accurate menu postings.
?    Collaborate with the Dietitian to manage resident dietary needs and menu development.
?    Conduct weekly food service rounding with residents and ensure feedback is actioned.
?    Manage inventory, ordering, and vendor relations for food and kitchen supplies.

Team Management & HR Functions:

?    Recruit, train, coach, and schedule staff across all service areas.
?    Conduct safety observations and implement corrective actions as needed.
?    Lead regular staff meetings and contribute to employee performance management.
?    Maintain scheduling systems (e.g., Kronos) and payroll input (E4W).

Resident & Client Engagement:

?    Attend Resident Association and Family Information sessions.
?    Investigate and resolve resident, family, and employee concerns.
?    Support recreation catering and contribute to social club activities and open house planning.

Qualifications

Education & Certifications:

?    Minimum 2-year College Diploma in Management, Hotel/Restaurant, Dietetics, or related field.
?    Advanced Food Safety Certification (preferred).
?    First Aid Certification (an asset).
?    Cooking certification (an asset).

Experience:

?    Minimum 2?3 years of supervisory or management experience in a healthcare or supportive living environment.
?    Hands-on culinary experience in food preparation and kitchen operations.

Skills & Competencies:

?    Strong verbal and written communication skills.
?    Proficient in Microsoft Word, Outlook, and Excel.
?    Ability to work independently in a fast-paced environment.
?    Physically capable of light lifting and frequent walking.
?    Flexible and adaptable to changing schedules and operational needs.
?    Friendly, service-oriented attitude toward residents, clients, and co-workers.

WORKING CONDITIONS:

In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.  
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 ? 365 days. There is no work from home situations and hence it?s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.

#ACAN200

Education

Associates preferred

Other

Compensation Data

Salary Range (based on experience) $51,500-$63,860 CAD/ year