Assistant Store Manager

Job Description

Overview

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We love being in the business of creating cherished memories and forging lifelong relationships with our guests. We are honoured to play a small role in your special occasions. Our Team embodies our core values, professionalism, integrity and care. They provide exceptional assistance to each of their clients by developing their product knowledge and building a meaningful rapport with clients.

Raffi Jewellers operates in 2 locations at our Flagship Boutique in Cambridge and in Conestoga Mall in Waterloo.

Your Impact: In this role, you will partner with Store Leadership to ensure smooth daily operations, deliver a world-class client experience, and drive overall sales performance. The ideal candidate will bring strong leadership skills, a passion for luxury retail, and a commitment to cultivating lasting customer relationships through elevated, personalized service. Responsibilities also include supporting team development, overseeing inventory processes, and upholding impeccable visual merchandising and brand presentation standards.

Responsibilities

• Support Store Leadership in overseeing daily operations, ensuring an exceptional client service.
• Lead, motivate, and mentor a team of sales associates to achieve individual and team sales goals.
• Provide personalized service and build lasting relationships with customers, offering expert advice on jewelry and Timepieces.
• Assist in inventory management, merchandising, and maintaining store appearance in line with luxury standards.
• Handle customer inquiries, concerns, and transactions with professionalism and expertise.
• Collaborate with Manager and Leads on staff training, performance evaluations, and scheduling.
• Stay up to date on industry trends, product knowledge, and new arrivals.

Requirements

• Minimum 2-3 years of retail management experience, preferably in luxury or fine jewelry/watches
• Strong leadership skills with a focus on team development and performance
• Excellent communication and interpersonal skills to create a warm and inviting customer experience
• A passion for luxury products and a deep understanding of jewelry and watch trends
• Ability to work in a fast-paced environment, multitask, and problem-solve
• Flexibility to work evenings, weekends, and holidays as required

Company Culture

• Competitive salary and performance-based bonuses
• Opportunities for career advancement within a growing company
• Comprehensive training and development programs
• A dynamic, supportive, and luxurious work environment

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Job descriptions are not intended as nor should they be construed to be, exhaustive lists of all responsibilities, skills efforts and working conditions associated with the job.

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Retail

Raffi Jewellers is an equal opportunity employer. Referrals may increase your chances of interviewing. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.