Afternoon Dispatcher

Job Description

<h3>Job Description</h3><p>Job Description<p>We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.<br><br><b>Responsibilities</b>:<br><br>•         <b>Dispatch Operations:</b> Coordinate and manage the daily activities of drives and ensure efficient deployment of vehicles and personnel.<br />•         <b>Route Planning:</b> Plan and optimize delivery routes based on factors such as distance, traffic conditions, and delivery schedules to minimize fuel consumption and maximize efficiency, on-time pick-ups, and deliveries.<br />•         <b>Scheduling:</b> Create and maintain schedules for drivers and vehicles, considering delivery deadlines, driver availability, vacation planning, slip seating drivers, and customer requirements.<br />•         <b>Communication:</b> Maintain open communication channels with drivers, dispatchers, and other stakeholders to provide updates on delivery status, address any issues or delays, and ensure smooth coordination of operations.<br />•         <b>Customer Service:</b> Respond to customer inquiries, resolve complaints, and ensure high levels of customer satisfaction by ensuring on-time deliveries, inquiries, claims, and efficient service.<br />•         <b>Resource Management: </b>Manage fleet resources such as vehicles, equipment, and personnel to optimize utilization, minimize downtime, and reduce costs.<br />•         <b>Problem Solving:</b> Troubleshoot problems that arise during fleet operations, such as vehicle breakdowns, traffic delays, or scheduling conflicts, and implement solutions to minimize disruptions.<br />•         <b>Documentation:</b> Work hand in hand with the Dispatch Manager, S&C Manager, and Operations Supervisor to maintain accurate records of fleet operations, including vehicle maintenance logs, driver logs, and delivery schedules, for reporting and auditing purposes.<br />•         Perform a weekly analysis of the Days Outstanding Receivables (DOR) to ensure timely payments and financial tracking.<br />•         Monitor and manage demurrage charges for trailers from customers such as Amazon, Gateway, and Walmart.<br />•         Daily tracking and completion of driver trips, ensuring timely progression and closure in FLX, Revenova once implemented.<br />•         Prepare driver envelopes containing necessary documents and information for the next day&#39;s trips.<br />•         Monitor and progress after-hours shipments, keeping customers informed of any relevant updates.<br />•         Scan Proof of Deliveries (PODs) at the end of each day to maintain accurate and up-to-date records.<br />•         Use the GTA planner to organize and plan truck routes for the upcoming day.<br />•         Plan and dispatch drivers day-to-day from the morning dispatcher location, optimizing routes for efficiency.<br />•         Utilize the FLX system to mastermind order ratings, ensuring accurate and efficient order processing.<br /> <p>Powered by JazzHR</p><p>EAKV0d9VKe</p></p></p>