Advisor, Stakeholder Engagement

Job Description

ABOUT THE ROLE

The Advisor, Stakeholder Engagement will provide advice, support and assistance to the Associate Director, Stakeholder Engagement & Policy Development in the management of relationships with key community partners including industry players, BIAs, local ward councillors, municipal and provincial governments, agencies, boards, and corporations. This position facilitates the resolution of key stakeholder requests/issues that involve multiple functional teams. This role will also monitor the agendas for City Council on behalf of Toronto Parking Authority and represent Toronto Parking Authority, as appropriate, at various stakeholder meetings.

RESPONSIBILITIES

• Provide advice and recommendations, operational support and professional judgment on contentious issues for the Associate Director, Stakeholder Engagement & Policy Development.
• Engage Toronto Parking Authority’s key stakeholders, including industry players, BIAs, municipal and provincial governments, their agencies, boards, and corporations. Build and cultivate relationships, participate in relevant discussions and advance Toronto Parking Authority’s interests.
• Monitor and review City Council agendas; brief senior management on agenda items and controversial topics. Represent Toronto Parking Authority at meetings and present to local communities and elected officials on general updates, trends and priorities. Manage agenda items, coordinate responses from staff, and follow up on actions or outstanding items; keep staff informed on updates or issues.
• Ensure that any direction from City Council to Toronto Parking Authority is identified, analyzed for organizational impacts and appropriate responses, including reports. Make policy and program recommendations that help achieve the Authority’s strategic goals.
• Liaise and manage relationships with local councillors and their staff on matters pertaining to Toronto Parking Authority activities.
• Facilitate cross-functional staff to review issues and present solutions. Monitor issue resolution, ensure work is complete, and update stakeholders and systems as appropriate.
• Collaborate with internal business unit teams to understand customer perspectives and help tailor external messaging to meet business needs.
• Provide support to Marketing by sharing community relations stories and content. Contribute to development of communication materials, including presentations and speaking notes.
• Maintain broad knowledge of Toronto Parking Authority’s operations and functional areas to ensure adequate representation at City Council and Committees of Council; exercise political acuity when managing sensitive issues.
• Prepare and present reports, briefing notes, presentations, issue analyses, risk assessments and other materials for briefings and meetings with community partners.
• Complete other duties as assigned.

QUALIFICATIONS

• University degree in Political Science, Public Policy, Urban Planning, Environmental Studies, or related discipline, or combination of equivalent experience.
• Minimum four (4) years related experience in stakeholder or community relations/management, with coordination, collaboration and project management across an organization with multiple stakeholders.
• Broad knowledge in land use planning, transportation planning and mobility is an asset.
• Public sector/government experience preferred but not required.
• Exceptional written and verbal communication skills.
• Adaptable and comfortable with ambiguity in a fast-paced, dynamic environment.
• Demonstrated ability to build and manage effective relationships with colleagues, peers, clients, customers and other stakeholders.
• Critical thinker with a focus on execution and relentless customer focus.
• Strong influential leadership skills and ability to simplify the complex.
• Strong commitment to the organization’s core values and cultural change.
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

JOIN US

Join us in Driving Last Mile Mobility. Our people are the fuel to our engine. We’re a company built on safety, respect, and integrity, committed to being an exceptional place to work where employees grow with a purpose-driven organization. You’ll be part of a collaborative team aligned to our vision: to become the world’s best provider of sustainable parking, bike share and last mile mobility.

Our Rules of the Road guide us: win as a team; be passionate about our customers and stakeholders; set targets, keep score and win; act with urgency; be respectful, courteous, and accountable.

ABOUT THE TORONTO PARKING AUTHORITY

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, the third largest bike share operator, and the largest operator of municipally owned EV charging in Canada. We aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City, and we support Toronto’s Mobility goals with innovative and service-excellence initiatives.

ABOUT THE APPLICATION PROCESS

TPA is committed to equity, diversity, anti-racism and inclusion in its services and workplaces. We encourage applications from historically underrepresented groups and support accessible employment practices under the Accessibility for Ontarians with Disabilities Act (AODA). If accommodation is needed during the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy. If selected for an interview, you will be asked to disclose any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.