Account Support Representative

Job Description

<p><p>We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.</p>
<p>We’re currently looking for a full-time Account Support Representative to join our growing team. This role is located onsite at our Home Run Sports location in Winnipeg, MB. The primary responsibilities include assisting sales staff along with customer enquiries over the phone and online while assisting different departments with order processing. This includes explaining company products, services, prices, delivery, lead times and having the ability to recommend various products to meet the customer’s needs.</p>
<h3>Responsibilities</h3>
<ul>
<li>Efficient sales order processing with strong organization</li>
<li>Prepare sales quotes and source product</li>
<li>Complete, process, and maintain applicable paperwork and records</li>
<li>Gather information, research/resolve, inquire and log customer calls</li>
<li>Lead the sales order process resourcing multiple departments along the way</li>
<li>Respond to telephone and email enquiries from sales staff and customers</li>
<li>Handle customer inquiries related to product function or the replacement of products</li>
<li>Maintain current supplier product details, availability, delivery lead times and prices</li>
<li>Develop strong customer relationships in order to help achieve sales targets</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Over 2-years experience in a customer service setting</li>
<li>Strong communication skills, both verbal and written</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Able to function as part of a team in a fast-paced work environment and able to work independently</li>
<li>Experience with Microsoft Office (Excel, Outlook, and Word), Microsoft Teams and OneDrive)</li>
<li>Experience with NetSuite a definite asset</li>
<li>Versatility, flexibility, and a willingness to work within frequently changing priorities</li>
</ul>
<p>OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume to hr@oneteamsports.com</p>
<p>While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!</p></p>
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