Account Manager

Job Description

<p><b> Role Overview: </b> HomeTeam Live is seeking a versatile, high-energy, and professional Account Manager. In this hands-on role, you will be responsible for the onboarding and ongoing operations support as a key representative of our brand. This position is perfect for a "jack-of-all-trades" person who loves sports, thrives in fast-paced environments, and takes pride in delivering exceptional service to clients and venue staff. <p></p><p><b> Compensation: $33k - $42k CAD annually </b></p><p><b> Location: </b> For business reasons, this position needs to be based in <b> Saskatchewan. </b> Occasional trips to Saskatoon or Regina spaces will be required but will be infrequent and pre-scheduled. </p><p></p><p><b> Client Relationship Management </b></p><p>• Serve as the main contact for assigned clients, ensuring needs are addressed promptly and effectively. </p><p>• Anticipate client needs and provide proactive solutions, acting as a trusted advisor. </p><p>• Coordinate marketing and creative requests by gathering client assets, submitting requests internally, and delivering completed materials back to clients. </p><p>• Maintain regular client touchpoints: at least weekly during season and monthly during off-season. </p><p>• Identify and implement ways to increase client revenue, including but not limited to : </p><p>• Tournament pages and event marketing </p><p>• Leveraging highlights on social media </p><p>• Creative campaigns and content opportunities </p><p></p><p><b> Onboarding & Client Success </b></p><p>• Guide new clients through the onboarding process for a smooth transition into HTN’s platform and services. </p><p>• Collaborate with internal teams to align onboarding steps, client training and information, proper stream access and scheduling. </p><p>• Monitor client Slack channels to track stream success and ensure challenges are followed up internally and addressed directly with the client. </p><p>• Proactively identify blockers or risks and escalate to Accounts leadership when needed. </p><p></p><p><b> Operations Support </b></p><p>• Manage and maintain client broadcast schedules; pass scheduling details to the operations team for accuracy. </p><p>• Support portable kit clients with camera training (leveraging the operations team when available). </p><p>• Coordinate with Implementation for new installations, camera changeovers, or hardware replacements. </p><ul><li> Ensure accurate invoicing and payment through coordination with Finance, as well as update projections as necessary </li><li> Coordinate enhanced production as needed to ensure a client deliverables are met during live broadcast and post-production </li></ul><p></p><p><b> Content & Creative Management </b></p><p>• Build and manage client hubpages, ensuring they remain updated with graphics, ads, schedules, and other relevant information. </p><p>• Facilitate graphics and promotional requests, ensuring client visibility across: </p><p>• HTN’s social media </p><p>• Email campaigns </p><p>• Client marketing opportunities of social media, newsletter, website links, signage, etc </p><p>⸻</p><p><b> Qualifications </b></p><p>• 2+ years of experience in account management, client success, or project coordination (sports/media/tech industry experience is a plus). </p><p>• Strong relationship management and communication skills. </p><p>• Highly organized with the ability to manage multiple clients and competing priorities. </p><p>• Comfortable with technology, livestreaming platforms, or camera systems. </p><p>• Problem-solving mindset with a client-first focus. </p>