Director, Operations and Engineering

The Director, Operations and Engineering (the Director) is a member of the Facilities senior leadership team and works to advance the university’s mission through the operational and strategic direction of campus facilities’ operations, engineering, and maintenance. Specific areas of responsibility include:Mechanical and electrical engineering and draftingTradesGroundsCustodial servicesStoresFixit client serviceCommuter servicesSustainability and energy planningThe Central Heating Plant (CHP), including overseeing the direction and administration of the operation and maintenance of the CHP and the steam distribution system.Providing senior leadership to the unit’s Assistant Directors and Managers, the Director leads annual and long-term planning, strategic visioning, goal development and forecasting, policy development and implementation for the unit, and is accountable for financial planning and resources allocation to ensure sound financial management of the unit. In addition, in conjunction with the Director, Campus Planning and Real Estate, the Director is responsible for the planning of the university’s Deferred Maintenance Plan, including the management and analysis of facilities condition data. The Director holds a key leadership role interfacing directly with stakeholders throughout the university community.Reporting to the Associate Vice-Principal (AVP) (Facilities), as the ambassador for the provision of high-quality facilities operations and engineering services to the university community, the Director is accountable to maximize the return on the university’s investment in facilities operations and maintenance against institutional expectations for value. The Director ensures the delivery of client service is designed to support clients through the promotion of a supportive attitude, anticipatory service, and extensive knowledge on how to best meet or exceed client service expectations.The Director is a sustainability-minded, proficient quality assurance professional with exceptional quality management and oversight skills. The Director is accountable for the development, implementation, and maintenance of published Standards of Service and measures compliance to ensure that the standards are met by the unit and are adjusted where necessary.Committed to equity, diversity, and inclusion, the Director is an accomplished leader and has management responsibility for successfully empowering the operations and maintenance team to provide optimum client service with emphasis on overall client satisfaction through the daily provision of high-quality facilities operations and engineering services to the university community.
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