Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.So, if you’re looking to do what you love, we could be a perfect match.By joining the RONA family, you’ll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Opportunities for advancement within the companyAn employer that’s involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more!Become a pillar of excellence at Rona by leading a team dedicated to providing exceptional customer service. Managing merchandising, sales and customer service activities, you'll ensure that every department, from gardening to plumbing, meets our customers' needs while seizing sales opportunities. Your leadership skills will enable you to develop and motivate your team, while guaranteeing a superior customer experience.Your role:Lead a team of associates to ensure customers receive exceptional serviceManage all inventory, merchandising, sales and customer service activities in departments such as Lawn and Garden, Electrical, Plumbing, Hardware, Tools, and ProEnsure the execution and coordination of sales requiring installation, personalization and/or any professional servicesEnsure associates generate and pursue a variety of qualified leadsInterview, select, develop and provide direct leadership over a team that support product categories in assigned areaIdentify any barriers to superior service and communicate those barriers as well as the solutions in a timely mannerDevelop professional business relationshipsOther related tasks to ensure the store runs smoothlyWhat we're looking for:3 years of experience leading associates in a retail environment1 years of experience performing manager-on-duty responsibilitiesKnowledge of interior/exterior product categories (e.g., lawn and garden, carpentry, building materials, plumbing)Experience working in a fast-paced, cross-functional work environmentStrong working knowledge of Microsoft Office SuiteIf selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.